Clear guidance for your orderRefund
Refund
policy.
Customers may request a refund within 14 days of purchase. Each request is reviewed based on the order and the issue reported.
REFUND POLICY · HILAREL
Refund period
Customers may request a refund within 14 days of purchase.
Eligible refund requests
Refund requests may be considered if a digital product is defective, inaccessible, not as described, or not delivered as promised. Duplicate or unauthorized payments will also be reviewed.
Request a review
Contact Hilarel through the support page and include your order number and a description of the issue so the request can be reviewed.